Refund Policy
1. Overview
At GoodScriber, we want you to be satisfied with your purchase. This Refund Policy outlines the conditions under which refunds may be granted for our paid plans (Pro and Premium).
2. Refund Eligibility
You may request a full refund within 7 days of your purchase if you have not used more than 30 minutes of transcription or text-to-speech credits. Refund requests made after 7 days or after significant usage of credits will be evaluated on a case-by-case basis. Technical issues that prevent you from using the Service may qualify for a pro-rated refund.
3. How to Request a Refund
To request a refund, email us at [email protected] with your account email address, the date of purchase, and the reason for your refund request. We will review your request and respond within 3-5 business days. Approved refunds will be processed through your original payment method via Stripe and may take 5-10 business days to appear on your statement.
4. Non-Refundable Cases
Refunds are generally not provided after the 7-day period, for accounts that have been terminated for Terms of Service violations, or for credits that have already been consumed.
5. Subscription Cancellation
You may cancel a subscription through the Stripe billing portal at any time. Access continues until the end of the current paid billing period, then the account returns to the free plan. Permanent purchased credits remain available and do not expire. Uploaded files and data remain accessible.
6. Contact Us
For refund requests or billing questions, please contact us at [email protected]. We aim to resolve all refund inquiries promptly and fairly.